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Dream Big HockeyStars
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Cancellation Policy

CANCELLATION POLICY

Please keep in mind that our cancellation policy is in place, due to the fact, that we prepare each individual camp, with the projected number of sign-ups. We try to insure fairness to all who wish to attend our Dream Big HockeyStars Camps. Our overhead costs, with staffing, ice, travel, etc. are based on the number of campers signed up for that particular camp. This is the basis for our cancellation policy. Refund requests must be submitted no later than 30 days after the last day the camp expires.

Cancellations before June 1, 2019 will receive a cash refund less the non-refundable 50% deposit.

Cancellations after June 1, 2019 will receive a 50% credit towards a future camp – no cash refunds. All original deposits are non-refundable.

Failure to attend a camp/clinic without notification to Dream Big HockeyStars, Inc. will result in no refund or credit.

If a camper becomes sick or injured at a camp/clinic or before a camp/clinic, 50% of the unused paid portion of the camp/clinic tuition will be returned as a credit to your account for a future camp/clinic. A doctor’s note is required.

Dream Big HockeyStars, Inc cannot provide refunds for cancellations due to unforeseen acts of God, including facility damage/closing complications or weather related rink/facility cancellations. These are highly unlikely to occur, but in the event it does, we will issue credit vouchers prorated for the remainder of the affected program.

If Dream Big HockeyStars, Inc. cancels for any other reason not specified above we will offer you a full refund.

Dream Big HockeyStars, Inc. reserves the right to cancel or change camps/clinics, dates, times or locations.

Dream Big HockeyStars, Inc. has a zero tolerance policy with respect to uncontrollable behavior, bullying, hazing, alcohol, tobacco, drugs and controlled substances, weapons of any kind, or any other activity which we deem illegal or not in conformance with Dream Big HockeyStars, Inc standards. If a camper is expelled due to any of the above circumstances, no refunds will be given.

Any requests for a refund or credit must be submitted in an e-mail to dreambighockey@gmail.com. Requests given to staff members or phone requests will not be considered. Allow 30 days during peak season, for refunds to be evaluated.